PENANG: Celcom customers in Penang may face connectivity issues due to a fire at a network site of the blue telco’s partner.
In a tweet, Celcom said the incident at the partner’s network site is expected to cause disruption to voice and data services for its users in Penang Island and Seberang Jaya on the mainland.
It added that a technical team is working to restore the services, though no estimated time was given.
Customers in parts of Penang Island and Seberang Jaya may experience disruption of voice and data services due to a fire incident of our partner’s network site. The technical team is working hard to restore the services as soon as possible. — Celcom Axiata #StaySafe #StayConnected (@Celcom) July 1, 2020
Tune Talk which rides on Celcom’s network also tweeted out that its users will be affected due to the incident.
When contacted, a Celcom spokesperson said the telco is looking into the incident and would provide updates as the situation progressed.