Uniphore-Firstsource partnership to deliver exceptional customer experience

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KUALA LUMPUR, Nov 5 — Uniphore, the global leader in Conversational Service Automation has partnered Firstsource Solutions Limited to utilise its platform as an important component to Firstsource’s Digitally Empowered Contact Center (DECC).

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The agreement centres on both Firstsource and Uniphore bringing together global expertise, deep domain experience, and cutting-edge technology to deliver enhanced Customer Experiences.

According to a statement, the multi-million dollar deal will create tremendous value for clients over the next few years.

“The combination of Firstsource’s people and process expertise combined with Uniphore’s innovative technology will deliver a truly unique experience. Automation technology helps reduce handle time and delivers a co-pilot like assistance to associates to address customer needs,” said Uniphore Chief Executive Officer and Co-founder, Umesh Sachdev.

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Meanwhile, Firstsource Health Plan and Healthcare Services President, Venkatgiri Vandali said: “Our DECC solutions fuelled by Uniphore’s Conversational Service Automation platform will help our clients deliver seamless customer experiences that will become a strategic advantage for them and positively impact their bottom line.”

By using the combined efficiency and advanced capabilities of the Firstsource – Uniphore partnership, benefits for businesses include reduced costs and higher customer satisfaction and associate loyalty.

Firstsource’s DECC offers the future of Customer Experience and a path to get there. Tools like Uniphore’s auMina will help associates address customers’ real-intent and harness advanced capabilities to transform experiences.

More details at www.uniphore.com. – BERNAMA

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