SHAH ALAM: Puspakom Sdn Bhd has introduced the Puspakom Approved Customer Representative (PAR) programme to overcome the issue of manipulation of service charges by middlemen or ‘runners.’
In a statement on Friday (June 16), Puspakom said that while many of its customers use the services of runners for vehicle inspection-related matters at its branches, there were still some runners who take advantage of them by charging excessive fees and providing false information.
“The customer then filed a complaint saying that Puspakom was not transparent, and this has given a bad perception to Puspakom’s image,” it said.
Through the PAR system, Puspakom would conduct background checks on all runners with the collaboration of the relevant authorities and those who pass the vetting process would be registered as PAR.
Customers who wish to use the services of runners were urged to refer to the list of registered PAR that can be obtained on the website www.puspakom.com.my.
However, customers were always welcome and encouraged to visit Puspakom branches for vehicle inspection. – Bernama