Half the people in the world have already used generative artificial intelligence, according to a study conducted in the USA, the UK, Australia and India. But there are gaps in usage between Generations Z and X. While younger people have largely embraced this new technology, older generations aren’t so convinced.
It sometimes takes a bit of time between the arrival of a new technology and the moment that it becomes part of our regular practices. And when it comes to generative artificial intelligence tools, Gen Zers are far more inclined to use them than older generations, whether we’re talking about Gen Xers or “Boomers.”
Seventy percent of Gen Zers say they use this technology, while 68% of those who don’t use it are Gen Xers or Baby Boomers. These are the findings of the “Generative AI Snapshot Research: The AI Divide”* survey of 4,000 people in the USA, UK, Australia and India. More than a third of people who use generative AI do so on a daily basis and plan to use it even more in the future.
Among users of generative AI, 65% are Millennials or Gen Z. Fifty-two percent of Gen Z say they trust AI to help them make decisions. Meanwhile three-quarters are looking to use AI in a professional context – notably to automate tasks at work – with 38% using it only for fun, compared with 34% to learn about topics they want more information on.
Of the respondents who do not use generative AI (about half of those surveyed), 64% concede that they would use the technology more if it were more secure. 88% confess to not knowing what impact AI could have on their lives, and 32% consider artificial intelligence not to be useful for them. Seventy percent of non-users would use it more if they knew more about the technology.
“This data shows just how quickly generative AI usage has taken off in less than a year,” noted Clara Shih, CEO of Salesforce AI. “In my career, I’ve never seen a technology get adopted this fast. Now, for AI to truly transform how people live and work, organisations must develop AI that is rooted in trust, and easily accessible for everyone to do more enjoyable, productive work.”