KUALA LUMPUR, 12 June 2026 (The Capital Post) – The Ministry of Defence successfully conducted its Virtual Customer Day Programme Series 1/2026 as part of ongoing efforts to enhance public service delivery and strengthen engagement with stakeholders.
Held at the MAFCA Computer Laboratory in the ZETRO Building, the programme ran from 10am to 4pm and provided members of the public with direct access to ministry representatives through an online platform.
According to a Facebook post by Kementerian Pertahanan Malaysia, the initiative enabled participants to submit enquiries, complaints and suggestions, as well as obtain immediate clarification on matters related to the ministry and its agencies.
The programme also served as a platform for more effective two-way communication between the ministry and the public, supporting efforts to improve service quality and responsiveness.
The ministry said the initiative reflects its continued commitment to delivering efficient, customer-friendly and accountable public services while ensuring that issues raised by stakeholders are addressed in a systematic and effective manner.
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Through the virtual engagement platform, the ministry aims to strengthen public confidence, improve customer satisfaction and foster closer relationships with the community.
Kementerian Pertahanan Malaysia also expressed its appreciation to all participants, staff members and stakeholders who contributed to the successful implementation of the programme.
The initiative forms part of the ministry’s broader efforts to modernise public service delivery and enhance accessibility through digital engagement channels. – The Capital Post
