MAG activates business continuity plan for select inflight meal services

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KUALA LUMPUR: Malaysia Aviation Group (MAG), the parent of Malaysia Airlines Bhd (MAB), will activate its business continuity plan (BCP) for inflight meal services on selected routes effective Sept 1, 2023, as its contract extension with Brahim’s Food Services expires on Aug 31, 2023.

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“During this transition, MAB will be serving the impacted routes with alternative inflight food and beverage (F&B), ensuring seamless operations while minimising any potential impact on customer comfort and experience.

“Other remaining routes will continue to be served by its current provider, POS Aviation,” said MAG.

On June 30, 2023, MAG received a formal notice from Brahim’s, which terminated the provision of catering services provided by the latter on selected domestic and international routes within the MAB network.

However, Brahim’s subsequently agreed to a two-month extension, ending on Aug 31, 2023.

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“MAG continues to explore diverse strategies to ensure business sustainability which include partnering with reputable F&B providers sharing a commitment to premium passenger experiences and efficient in-flight services at KL International Airport,

Terminal 1 (KUL).

“The group also remains steadfast in its commitment to delivering a premium customer experience through its service providers and suppliers and dedicated to ensuring the best possible experience for its customers,” said MAG.

– The Star


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