MCMC urges Internet service providers to comply with the Communications and Multimedia Act 1998

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PETALING JAYA: The Malaysian Communications and Multimedia Commission (MCMC) has urged Internet service providers (ISPs) to provide a report and action plan over the abuse of network facilities, network services, and application services to cause online harm.


The report would address the issue of content infringement and outline the ISPs future plans to enhance their capabilities in combating online harms, ensure information security, and maintain network integrity.

Main areas of concern regarding online harms are: child sexual abuse material, online gambling, content inciting racial or religious discontent, scams and phishing, illegal drugs and prohibited substances, impersonation, disinformation and fake news, and unlicensed health products.

According to the media statement from the MCMC, under Section 263 of the Communications and Multimedia Act 1998 (CMA 1998), ISPs are obligated to use their best endeavours to ensure that their services are not used to violate Malaysian law.

The Section further states that this would require the commitment of sufficient resources and expertise to ensure the requirements of this Section are met.


Section 263 also outlines that ISPs are to carry out any request or instructions from the MCMC in regard to law enforcement and prevention of law violations, such as the protection of public revenue and preservation of national security.

Citing Section 244 of CMA 1998, the MCMC states that ISPs that knowingly provide services that facilitate crime may face charges, which extends to members of the companies, including directors, chief officers, or other individuals in a position that effectively control the company.

“This provision is intended to prevent the abuse of Internet platforms for illegal purposes.

“ISPs are expected to make every effort to prevent criminal conduct on their platforms and promptly remove any online harms, considering the growing number of public complaints related to the abuse of network facilities and offences,” says the MCMC in the statement. – The Star

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